Privacy Policy for Sony account (XYN account)

(A) Basic information

When you create the Account, Sony will collect the following:

• Name
• Email address;
• Password;
• Date of birth;
• Country/Region; and
• Language preferences.

Please be aware that when you have another Sony account(s) for other Sony group companies’ products and services and you use the same sign-in ID (email address) and password to sign in to this Account, the accounts will be linked automatically and you will be able to sign in to this Account with the same sign-in ID (email address) and password. For more information about linking accounts, please go: https://acm.account.sony.com/linking-account

For password management/reset and authentication, you can also register a security question and answer and cellphone number at the Account security setting page. This Collected Data is not used for any other purpose.

(B) Information related to authentication/authorization

When you use the Account, Sony will use cookies, tokens, and other technologies to collect credentials (information issued to identify customers, such as a combination of random alphanumeric characters) necessary for authentication and authorization with this Account.

(i) Notice to Residents of U.S. States (including but not limited to: VA, CO, CT, MT, IA, DE, UT, TN, TX and OR; but excluding California)

We set forth in our Privacy Policy and Table 1 the categories of personal data we process, the purpose for processing personal data, the categories of personal data shared, and the categories of third parties with whom personal data is shared.

Consumers in certain states with comprehensive privacy laws may have the following rights:

• Right to Know and Access. The right to confirm whether we are processing personal data about you and to access such data. Residents in certain states may also obtain a list of third parties with whom we have shared personal data.
• Right to Correct. The right to correct inaccurate Personal Data we hold about you.
• Right to Delete. The right to delete the Personal Data provided by you or obtained about you.
• Right to Data Portability: The right to obtain a copy of the Personal Data previously collected by us and, to the extent feasible, in a readily usable format to allow data portability.
• Right to Appeal. If for any reason you would like to appeal a decision made by us relating to your request to exercise privacy rights, you have the right to submit an appeal to us. Please include your full name, the basis for your appeal, and any additional information to consider.

If you would like to submit a request to exercise one of the rights listed above, you can do so by completing this form: Data Requests

• Right to Opt-Out of Targeted Advertising and “Sales”. SONY engages in online advertising and analytics practices that may be considered “targeted advertising” or a “sale” of data under applicable state law. To submit a request to opt-out, click here: Opt-out request
• Right to Opt-Out of Automated Decision Making and Profiling. While some state laws may permit you to opt-out of automated decision making and profiling in furtherance of decisions that produce legal or similarly significant effects, we do not engage in either of these activities at this time.

(ii) Notice to California Residents: California Privacy Notice

This California Privacy Notice is effective as of March 23, 2026.

This California Privacy Notice supplements our Privacy Policy and sets forth the disclosures and rights for California Consumers regarding their personal information, as required by the California Consumer Privacy Act, as amended by the California Privacy Rights Act, and any implementing regulations adopted thereunder (“CPRA”). Terms (including defined capitalized terms) used in this California Privacy Notice have the same meanings given in the CPRA, unless otherwise defined.

California Consumer Rights. Subject to certain exceptions, as a California consumer, you may have the following rights regarding your Personal Information:

• Right to Know. Request information regarding what Personal Information we collect, use, disclose, and sell, including the right to request that we provide you with the categories and /or specific pieces of Personal Information we have collected about you.
• Right to Delete. Request deletion of the Personal Information we collect about you.
• Right to Correct. Request correction of inaccurate Personal Information that we maintain about you.
• “Do Not Sell or Share My Personal Information.” While you may have the right to opt-out of the “sale” of your Personal Information or the “sharing” of your Personal Information to a third party for cross-context behavioral advertising (i.e., targeted advertising).
• “Limit the Use and Disclosure of Sensitive Personal Information.” Under the CPRA, a business must provide the Right to Limit the Use and Disclosure of Sensitive Personal Information when Sensitive Personal Information is collected or processed for the purpose of inferring characteristics about a consumer or does not fall under certain statutory exceptions. SONY’s processing of Sensitive Personal Information falls under permitted exceptions, and we therefore do not offer this right at this time.

Agents. If you are an authorized representative submitting a request on a consumer’s behalf, please complete the applicable request per the instructions below. We will follow up to request a signed, written permission signed by the individual who is the subject of the request authorizing you to make the request on their behalf. The written permission must state your full legal name, the full legal name of the individual who is the subject of the request, and a clear description of the permission granted. Alternatively, you may submit a copy of a power of attorney under applicable state law. In either case, please also indicate in your email the nature of your request. The consumer’s identity, in addition to your own, will need to be independently verified in order for us to be able to fulfill your request. We may also ask the consumer to directly confirm with us that they provided you permission to submit the request. Please keep in mind that if we do not receive adequate proof that you are authorized to act on the consumer’s behalf, we may deny the request.

Verifying Requests. In your request, you must provide enough information to allow us to verify you are the person about whom we collected Personal Information, or their authorized representative. You must also describe your request with enough detail so that we can understand, evaluate and respond to it. We will only use the information you provide in a request to verify your identity.

When you exercise your Right to Know, Right to Delete, and/or Right to Correct, we may ask that you provide us with additional information in order to verify your identity and fulfill your request. If we are unable to verify your identity, we will not be able to process the request.

Exercising Your Rights.

Right to Know; Right to Delete; Right to Correct.

If you are a California Consumer and would like to exercise your Right to Know, Right to Delete, and/or Right to Correct, please submit your request at: Data Requests; or you may call us toll-free at 1-833-681-9900.

Right to Opt-out of Sales and Sharing

If you are a California Consumer and would like to submit a request to opt-out of the “sale” or “sharing” of your personal information, click here: Opt-out request

Data Retention.

We will continue to retain Collected Data for 6 months after you delete the Account unless local law tells us to keep it for longer. Please note that we may be required to retain certain information by law.

Where Sony no longer requires the Collected Data, it will be destroyed or de-identified in line with internal Sony information security policies. When we say de-identified, we mean that we will remove information that could be used to identify you from the Collected Data.

Data Reporting.

Click here to access our data reporting metrics for the previous calendar year.

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights.

California Consumers have the right to not receive discriminatory treatment for exercising CPRA rights. We will not discriminate against you for exercising your CPRA rights.

Notice of Financial Incentive.

Under California regulations, if we offer certain loyalty or similar program(s) directly or reasonably related to the collection, retention or deletion of your Personal Information, such program may be considered a “financial incentive”. In such case, we will be required to make additional disclosures to you, which we will provide when you agree to participate.

Personal Information We Collect & Purposes for Collection.

The Personal Information we collect about you will depend upon how you use the Account. Accordingly, we may not collect all of the below information about you. In addition to the below, we may collect and/or use additional types of information and will do so after providing notice to you and obtaining your consent to the extent such notice and consent is required by applicable law.

We may have used Personal Information for the business or commercial purposes described in Table 1:

[Table 1]

(iii) Notice to Nevada Residents

If you are a Nevada resident, you have the right to opt-out of the sale of certain personally identifiable information we have collected about you to third parties. SONY does not currently sell your personally identifiable information as those terms are defined under Nevada law. However, if you wish to submit a request to opt-out of the sale of such information if Sony were to engage in such a sale in the future, you may submit your request in writing to: SonyElectronicsPrivacy@sony.com. Your request must reference “Your Nevada Rights –“XYN account” and include your name, mailing address, zip code, and email address. We are not responsible for requests that do not come through the designated request mechanism or do not contain sufficient information to allow us to process your request. We will respond to valid requests within 60 days.